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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hannah Greenleaf

Hannah Greenleaf

August 29, 2024

1  out of  5
rating by Hannah Greenleaf
"Called to discuss my bill and Paulette was rude from the moment she answered the phone. I asked her if she is always this rude and she claims she was rude because I have called to complain about my bill many times before. I have NEVER called them except for when setting everything up, and even then I spoke to her associate Belinda. Will definitely be switching who handles my insurance."
We responded:
"Hannah, we are sorry to hear that you are less than satisfied with the service our office has provided. We take customer care very seriously. If there is any confusion, please call our office and we will be happy to help you. (714)985-4288. Thank you, Paulette "
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Youssef Malek

August 13, 2024

5  out of  5
rating by Youssef Malek
"Great people, great Service. Coleen in particular is extremely helpful, she provides valuable information and she doesn’t hesitate to call the insurance company on my behalf to expedite resolutions of any outstanding issues."
We responded:
"Thank you for for the great review. So glad Coleen is always able to help you. We greatly appreciate your business."
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Jay Schroeder

July 30, 2024

5  out of  5
rating by Jay Schroeder
"Ask and you will receive"
We responded:
"Hi Jay, we appreciate you taking the time to leave a review. "
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Bruce Kidd

June 19, 2024

5  out of  5
rating by Bruce Kidd
"I’ve been with this agent for decades and can always expect fair treatment for any of my personal or business policies."
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Maria Roberts

April 26, 2024

5  out of  5
rating by Maria Roberts
"I take care of my mom’s affairs and my mom has had Paulette Maldonado as an agent for State Farm for many years for their homes, rental properties and auto coverage. Every time I call they have been so helpful and addressed my concerns. Melinda deserves an enormous shout out, she is very knowledgeable/knows her stuff. When I call and that isn’t often, she knows exactly who I am by my name without me telling her I’m calling regarding my mom’s policies. I don’t have State Farm and I have never met Melinda. She is very efficient and helpful, a true asset to State Farm. I wonder if Melinda can hook me up with a she shed 😃"
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Mary Epperly

March 19, 2024

5  out of  5
rating by Mary Epperly
"Super helpful with switching my insurance company. I received a great policy for the best deal out there. Thank you for everything!"
We responded:
"Thank you so much Mary for your kind words. We appreciate your business. Glad we could be of help."
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Harris Fogel

February 23, 2024

5  out of  5
rating by Harris Fogel
"Paulette has been handing our families insurance for decades. She is responsive, knowledgeable, and provides great advice. Paulette is a pro and a great person to boot!"
We responded:
"Thank you Harris for the kind review. I'm glad my staff and I have been able to handle all your insurance needs. I appreciate your business and loyalty for all these years."
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YCX YCX

December 11, 2023

5  out of  5
rating by YCX YCX
"I've been with Coleen for a few years, she has always been great, providing great customer service and answering all the questions"
We responded:
"Happy that Coleen has been able to you with all your insurance needs. Thank you for taking the time to leave such a kind review. We appreciate your business and loyalty."
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Jason Koh

October 26, 2023

5  out of  5
rating by Jason Koh
"Amazing customer service. I hope to be with State Farm for a long time."
We responded:
"Thank you so much Jason for your kind review. we appreciate your business."
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Steve Ault

September 20, 2023

5  out of  5
rating by Steve Ault
"Been with them for years. Great customer service. Could'nt be happier with Coleen. She has been great"
We responded:
"Steve, so glad Coleen has been able to help you with all your insurance needs. Your kind review is greatly appreciated."
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Sandra Garcia

August 24, 2023

5  out of  5
rating by Sandra Garcia
"Belinda from State Farm really helped me with my car needs very promp a professional!! Excellent service!! Would give 10 stars if I could"
We responded:
"Hi Sandra, I'm so glad Belinda has been able to help you with your insurance needs. We appreciate your kind words."
Profile photo of Joy Hastings

Joy Hastings

May 24, 2023

5  out of  5
rating by Joy Hastings
"I have been a customer of this insurance agent for more than 25 years. I have home, auto, liability, and earthquake insurance with her. I had to make an auto claim when I was hit by an unlicensed and uninsured driver. This claim was handled quickly, the car was repaired, and I was on my way. If I have a question or comment about anything I receive a prompt and courteous reply and if the question or comment warrants further investigation , they will research the situation and get back to me in a short time. Yes, State Farm might be priced higher than some other insurance companies, though I find this not so much in my case, but I like the comfortable feeling I get knowing that my insurance needs are covered, at the correct amounts, adjustments are made if necessary, and I can concentrate on other matters. I will continue to use Paulette Maldonado for the foreseeable suture."
We responded:
"Thank you Joy. Glad my team and I are meeting your insurance expectations. We appreciate and value your business."
Profile photo of David Engel

David Engel

March 9, 2023

5  out of  5
rating by David Engel
"If you want to have an agent this is the place to go."
We responded:
"Thank you for your support and recommendation."
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Liz Gothard

January 19, 2023

5  out of  5
rating by Liz Gothard
"I have worked with Colleen for years. We own several rental properties and I have found her to be helpful and accurate. Questions are answered promptly and explanations are given in plain english- which I really appreciate. When we refinanced to take advantage of lower mortgage rates, she promptly helped the bank with paperwork. I would recommend State Farm - they really have your back."
We responded:
"Thank you Liz for the kind words. Glad Coleen was able to make your process simpler for you.. We are here whenever you need us. "
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FATbaldTATTED

December 15, 2022

5  out of  5
rating by FATbaldTATTED
"Best customer service and insurance ever!!!"
We responded:
"Hi Todd, thank you for taking the time to leave a review. We really appreciate your business and loyalty."
Profile photo of Chuck Rodgers

Chuck Rodgers

December 15, 2022

5  out of  5
rating by Chuck Rodgers
"I’ve been a client with State Farm since 1992. My agent has been Coleen Watson the entire time. I receive offers from various insurance companies weekly, if not daily offering lower costs. I’ve not once during the entire time that Coleen has been my agent, considered changing companies. Saving money, especially when the dollar doesn’t go very far is something we all have to look at to stay within our budgets. But, there are some things that mean much more than money. The help and knowledge that Coleen has provided over the last 3 decades is invaluable to me. Thank you Coleen! I appreciate the advice, knowledge, and help you’ve provided over the years!"
We responded:
"Thank you Chuck for taking the time to leave such a kind review. So happy Coleen has been able to take care of all your insurance needs these last 30 years! My office and I appreciate your business and most of all your loyalty all these years."
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Dave Wallace

August 24, 2022

5  out of  5
rating by Dave Wallace
"always super helpful! a Pleasure to deal with"
We responded:
"I appreciate you taking the time to leave us a review. Thank you for the kind words."
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Diane Phippen

August 2, 2022

5  out of  5
rating by Diane Phippen
"Wonderful to work with the staff. They are very responsive and knowledgeable."
We responded:
"Thank you Diane. Glad my team and I are meeting your expectations. we appreciate and value our business."
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lydia sandoval

July 28, 2022

5  out of  5
rating by lydia sandoval
"We have had our insurance policy with State Farm , office of Paulette Maldonado, for over 15 years. Our Agent, Coleen, expertise has helped us getting the best insurance coverage in business, home, and auto at affordable prices. If you’re looking for insurance this is the office to call. Did I say the whole office is very friendly too."
We responded:
"Thank you Lydia for leaving such a kind review. Glad Coleen has always been able to handle all your insurance requirements..my office appreciates all your business and loyalty."
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pat schulte

July 20, 2022

5  out of  5
rating by pat schulte
"I have been with them for over 40 years, my dad was one of her first customers I think. I have always had excellent service, a phone call or email always took care of any issue that I had. I have dealt primarily with Coleen over the years, my sons and most of my siblings still use them. Highly recommended."
We responded:
"Thank you Pat for taking the time to leave a review. Glad Coleen and my office have been able to take are of our insurance needs. My office and I appreciate your business and loyalty all these years."
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Heidy Santos

July 5, 2022

5  out of  5
rating by Heidy Santos
"State farms is the best insurance to have. I've been with Paulette Maldonado for many year and her customer service and quick response is amazing."
We responded:
"Hi Heidy, thank you so much for leaving a review. We appreciate you and your business for all these years"
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Hatem Tadros

May 2, 2022

5  out of  5
rating by Hatem Tadros
"Coleen at the local State Farm Office is more than helpful. We have been customers for over 10 years. In that time Coleen has been super responsive, often turning quotes around in a matter of minutes. We carry our car, home, and investment property insurance with State Farm, can't say enough about how responsive the group is. Five stars."
We responded:
"Hi Hatem, thank you for taking the time to leave a review. Really glad Coleen and State Farm have been able to meet your expectations these last ten years. My office is always here to help with your insurance needs."
Profile photo of Ben Horwich

Ben Horwich

April 6, 2022

5  out of  5
rating by Ben Horwich
"I've been with Paulette's agency ever since I moved to California in 1983. Coleen and Belinda are always on top of things and and are always proactive. I have my cars, homeowners, RV and an umbrella policy for additional liability that was recommended by them and unfortunately I had to use it once. My daughters also have their insurances here. You will not be disappointed with the level of service they provide."
We responded:
"Hi Ben, we appreciate you taking the time to leave us a review. Happy that Coleen and Belinda have been able to help you with all your insurance needs. Thanks again for choosing our office so many years ago. All the best to you and your family."
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Nick loxx

March 3, 2022

4  out of  5
rating by Nick loxx
"Been a state farm customer for years, and Coleen has always been extremely helpful and courteous. Would recommend to anyone."
We responded:
"Hi Nick, thanks for taking the time to leave a review. Glad Coleen has been able to help you thru the years."
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david dimauro

March 2, 2022

5  out of  5
rating by david dimauro
"Always there for any issues. Great people!"